Terms and Conditions
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Terms and Conditions

RETURN/REFUND POLICY
We hope you will always be completely satisfied with your order, however if you are not, we will gladly issue a store credit or exchange within 14 days of delivery. At this time we do not offer refunds.
The item must be returned in unused condition in its original package, with a copy of your receipt. Before shipping back your return, send us an email at claudia@maison-may.com and let us know which item you are returning. We will issue a return authorization number which must be included on or in your return package.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. All sale items and special orders are final sale.

CUSTOMER SERVICE
Questions about your order or a product featured on our site? Please contact us Monday-Friday
10pam-5pm at 718-789-2778 or write us an email at any time at claudia@maison-may.com

PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from maison-may.com (the “Site”).
Your privacy and the security of your data is extremely important to us. Maison May will not sell, trade or rent your information to anyone.
When you visit our Site, we do not collect your name, email or any other personal information until you place an order with us, contact customer service, or subscribe to our newsletter.
When you place an order we use this information to fulfill your order and to communicate with you about it. We collect personal information when you subscribe to our marketing newsletters. This information will be used to inform you of new products, promotions, offers, or updates on our site.
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. A cookie is a small text file that is stored to your computer or mobile device.
As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site, to analyze traffic. Cookies can be disabled or erased from your browser. For instructions on how to do so, please look in your browser’s settings.
We may update this privacy policy from time to time in order to reflect, changes to our practices or for other operational, legal or regulatory reasons.

U.S. SHIPPING
Free domestic shipping for orders over $150. Exclusions may apply.
Maison May utilizes USPS Flatrate Shipping.
USPS GROUND: Free for orders over $150. For ground service customers receive their orders 3-8 business days (Monday-Friday) from the date of dispatch.
Orders placed after 2pm EST on regular business days, weekends or holidays will be shipped the following business day.
We cannot accept military APO/FPO addresses and PO Boxes for delivery. Please confirm billing and shipping address when placing an order as we are unable to reroute packages.

INTERNATIONAL SHIPPING
Maison may does not offer international shipping at this point.

PAYMENT
We accept the following payment options:
American Express
Master Card
Visa
Discover

If you would like to place your order over the phone, or have any difficulty in processing payment,
please call customer service for assistance at 646-460-3808